1. Acceptance of Terms
By using any service provided by Xiah Logistics, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.
2. Scope of Services
Xiah Logistics provides courier and logistics services including international package forwarding, air and sea freight, assisted online shopping, warehousing and package handling, and islandwide delivery via third-party courier services where applicable. Xiah Logistics reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.
3. Shipping Schedule
All shipping schedules are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier schedules, inspections, weather conditions, or other factors beyond our control.
4. Service Areas
Xiah Logistics services Montego Bay and surrounding areas. Delivery outside these areas may be facilitated through third-party couriers at the customer's expense.
5. Responsibility, Risk & Liability
All shipments are transported at the customer's own risk. Xiah Logistics assumes no liability for loss, damage, delay, or errors related to shipments. We are not responsible for: vendor errors, incorrect information provided by customers, packages lost prior to reaching our warehouse, or delays caused by third parties.
6. Packaging & Fragile Items
Xiah Logistics is not responsible for damage caused by improper or insufficient packaging. Fragile items including electronics, glass, liquids, cosmetics, or breakable goods are shipped at the owner's risk, regardless of packaging method.
7. Prohibited & Restricted Items
Customers are responsible for ensuring all items comply with local and international laws. Prohibited items include illegal drugs, firearms, explosives, counterfeit goods, perishable foods, live animals, and cash. See our Restricted Items page for a full list. Prohibited items may be confiscated or surrendered to authorities without refund.
8. Customs, Duties & Fees
Customers are responsible for all customs declarations, duties, taxes, and government fees. Xiah Logistics assumes no liability for delays, inspections, seizures, or penalties imposed by customs authorities.
9. Assisted Online Shopping
Full payment must be deposited in advance. Customers must confirm item details before purchase. Xiah Logistics is not responsible for vendor errors, delays, cancellations, incorrect items, or sizing issues. All refund or exchange matters remain between the customer and the vendor.
10. Payments
Accepted methods: bank transfer, cash, and online payment. All payments must be settled in full before processing. Payments are non-refundable once service or shipment processing begins.
11. Claims & Complaints
All claims must be submitted in writing via email within 48 hours of notification or receipt. Supporting documentation (invoices, photographs) may be required. WhatsApp messages do not constitute official claims.
12. Storage & Uncollected Packages
Packages not collected within 30 days of notification may incur storage fees of $100 JMD per day. Packages uncollected after 60 days may be auctioned, donated, or disposed of to recover storage and administrative costs. Customers remain responsible for all outstanding charges.
13. Cancellations
Cancellations must be requested 24 hours prior to scheduled service where applicable. Cancellation fees may apply. Xiah Logistics reserves the right to cancel services at its discretion.
14. Amendments
Xiah Logistics reserves the right to update or amend these Terms and Conditions at any time. Changes take effect immediately upon posting on our website.
15. Entire Agreement
These Terms and Conditions constitute the entire agreement between Xiah Logistics and the customer and supersede all prior agreements or understandings.